Frequently Asked Questions

We run your day-to-day technology end to end: 24/7 monitoring and alerting, helpdesk, patching, endpoint and device management, backups with tested recovery, and security, so your team stays productive while we keep the systems stable and secure.

Pricing is scoped per environment after a free assessment; there is no one-size-fits-all rate card. The number of users, devices, and locations, plus any compliance requirements, shapes the engagement. We assess first, document what you actually need, and quote against that.

Every client gets clear SLAs with defined response and resolution targets on every ticket. Critical issues are triaged immediately, and proactive monitoring means we often catch and fix problems before you notice them.

Yes. MFA, email and endpoint protection, continuous monitoring, and recovery planning come standard, and we align your environment to the standards your industry requires (e.g. GxP, financial, and legal compliance).

Yes. A security baseline comes standard with every engagement, not as an upsell: multi-factor authentication (MFA), email and endpoint protection, and continuous monitoring. That baseline is the floor we set for every client environment.

Email protection is part of our standard security baseline. We deploy and manage email security tooling such as Proofpoint to filter phishing and malicious messages, pair it with endpoint protection like SentinelOne, and keep continuous monitoring running so anything that slips through is caught fast.

Backups with tested recovery are part of every managed IT engagement. We back up your systems and data (including SaaS data with tools like Keepit) and actually test the recovery process, so hardware failure, accidental deletion, or a security incident doesn't become a business loss.

Absolutely. We design and manage secure cloud, network, and Microsoft 365 setups built for performance and reliability wherever your people work, with device management and backups across every location.

Yes, both. We design and manage Microsoft 365 and Google Workspace environments for hybrid and remote teams (identity, email, collaboration, and device management) and back that data up with tools like Keepit so it stays recoverable.

Yes. We design and manage cloud infrastructure across Microsoft Azure, AWS, and Google Cloud, alongside network and Microsoft 365 environments. Migrations follow the same approach as onboarding: assess the current environment, plan the move with clear milestones, and transition without disrupting your team.

Either; the engagement is flexible. Some clients hand us their IT end to end as a fully outsourced IT department; others keep internal staff and bring us in for monitoring, helpdesk, security, or specific projects (co-managed IT). The assessment defines the split so responsibilities are clear from day one.

We work with life sciences and biotech companies, law firms, real estate firms, and finance teams. Each comes with real compliance requirements (GxP for life sciences, plus financial and legal industry standards), and we align your environment to what your industry demands.

Prevvi is headquartered in Cambridge, MA, and provides on-site IT support across Cambridge and Greater Boston. Remote support covers everywhere else, so distributed and multi-location teams get the same monitoring, helpdesk, and security coverage no matter where people sit.

Our team is available Monday through Friday, 7am to 5pm, with weekend support by appointment. Monitoring and alerting run 24/7 regardless: your systems are watched around the clock, and critical issues are triaged immediately.

We work across the platforms your business already runs on: Microsoft Azure, Microsoft 365, AWS, Google Cloud, and Google Workspace, with security and backup tooling like SentinelOne, Proofpoint, and Keepit. We also support business systems such as Benchling, SAP, Oracle NetSuite, and Workday.

We implement practical AI and workflow automations that remove manual work across onboarding, support, and operations, starting from a deep dive into your actual processes, not a generic template.

We start with an assessment of your current environment, document and prioritize the gaps, then transition you over with clear milestones and zero-surprise communication. Most teams are fully onboarded without disruption.

Book a free assessment. We review your environment (infrastructure, endpoints, security posture, backups), then document and prioritize the gaps in plain English, so you know exactly what needs fixing whether you work with us or not. Call +1 (617) 676-0012 or email info@prevvi.com.