Services

Small Business IT Support

A responsive helpdesk, proactive monitoring, and security built in, run by a whole team for less than the cost of one hire. IT support sized for businesses of 5 to 50 people who need things to just work.

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Overview

IT support built for small businesses

Small business IT support means one accountable team you can call when something breaks, plus the quieter work that keeps things from breaking in the first place: monitoring, patching, security, and backups. You should not need an in-house IT department to get email that works, laptops that stay secure, and a real person who answers when a laptop will not connect the morning of a big client meeting. That is exactly the gap Prevvi fills for teams of roughly 5 to 50 people.

The difference between real support and a break-fix vendor is the incentive. A vendor paid by the hour when things break has no reason to prevent breakage. Prevvi charges a flat monthly fee to keep your systems healthy, so a quiet month is a good month for both of us. Every ticket carries a response time in writing, critical issues are triaged immediately, and you get straight answers instead of ticket-queue silence.

Security is not an upsell here. Multi-factor authentication, email and endpoint protection, disciplined patching, and tested backups come standard, because the 2026 breach data is blunt: about 96 percent of ransomware victims are small and mid-sized businesses, and attackers find you through unpatched software and stolen passwords whether you are 15 people or 15,000. Small business IT support that skips the security baseline is not support, it is a liability with a logo.

Prevvi is headquartered in Cambridge, MA. On-site support covers Cambridge and Greater Boston; remote-first support covers everywhere else and resolves the large majority of issues faster than a drive across town. We work across the platforms small teams actually run (Microsoft 365, Google Workspace, Azure, AWS, and Google Cloud) and can grow with you into compliance, cloud projects, and practical AI automation when the business is ready, not before.

What's included

What small business IT support covers

Responsive Helpdesk

Real people with written response times, not a tier-1 script that burns an hour before escalating. Fast answers by chat, email, or phone.

24/7 Monitoring

Proactive monitoring catches and fixes most issues before they reach your team, often before you notice them.

Patching & Updates

Operating systems, apps, and especially firewalls kept current automatically, closing the number-one way attackers get in.

Device & User Management

Laptops, desktops, and phones provisioned, secured, and managed, with same-day setup for new hires and clean offboarding when people leave.

Security Baseline

MFA, email and endpoint protection, and security awareness built in as standard, sized to the threats small businesses actually face.

Backup & Recovery

Backups following the 3-2-1 rule with restores tested on a schedule, so a bad day never becomes a closed business.

How it works

How getting started works

  1. Free assessment

    We look at your actual setup: devices, email, security posture, backups, and how your team works day to day. No cost, no obligation.

  2. Plain-English gap report

    You get a written picture of what works, what does not, and what to fix first, prioritized by risk, in language a business owner can act on.

  3. Onboard without disruption

    We take over in planned stages with clear milestones. Most small teams are fully covered without downtime or a painful cutover.

  4. Support and improve

    From day one you have a helpdesk with written response times, monitoring, patching, security, and backups, and we keep tightening the environment as you grow.

Why small businesses choose Prevvi

  • A team, not a person. Helpdesk staff for the everyday, network and security specialists for the hard stuff. The right skill shows up for the right problem, without the cost of hiring all of them.
  • Cheaper than one hire. Full coverage typically runs $150 to $200 per user per month, so a 20-person company budgets $3,000 to $4,000 monthly, less than the all-in cost of a single IT employee and with far broader coverage.
  • Security included, not extra. The controls that stop the attacks small businesses actually face are part of the base service, not a line item you find out about after a breach.
FAQ

Small Business IT Support: common questions

Fully managed small business IT support generally runs $150 to $200 per user per month in 2026, within a broader $100 to $300 market range. For a 20-person company that is roughly $3,000 to $4,000 per month for complete coverage including security tooling. We scope your exact number after a free assessment.

Yes. We support teams from about 5 people up. Below roughly 50 employees, a managed provider almost always costs less and covers more than a single in-house hire, because one person cannot be awake 24 hours a day or expert in networking, cloud, security, and helpdesk all at once.

A responsive helpdesk with written response times, 24/7 monitoring, patching and updates, device and user management, a security baseline (MFA, email and endpoint protection), and tested backups. Projects like office moves or migrations are scoped separately, and we always tell you what triggers extra charges.

Yes. Prevvi is based in Cambridge, MA, and provides on-site support across Cambridge and Greater Boston, with remote-first support everywhere else. Most issues are resolved remotely and faster than an on-site visit; we come on site when hands are genuinely needed.

Absolutely. This is co-managed IT: your internal person owns priorities and the business relationships while we provide the helpdesk, monitoring, security operations, and specialist depth. It is a common setup for growing teams and turns one overloaded person into a force multiplier.

Every client gets defined response and resolution times in writing on every ticket, with critical issues triaged immediately. Because we monitor around the clock, many problems are caught and fixed before your team even notices them.
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Need IT support that just works?

Book a free assessment of your environment. We will document the gaps and show you exactly what better looks like, with a quote that spells out every inclusion.

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