Services

Managed IT Services

Your technology, run end to end: 24/7 monitoring, helpdesk, patching, and device management with clear SLAs, so your team stays productive while we keep the systems stable and secure.

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Overview

What our managed IT services cover

Managed IT services put your day-to-day technology in the hands of one accountable team. Instead of waiting for something to break and then calling for help, you get 24/7 monitoring and alerting, a responsive helpdesk, disciplined patching, endpoint and device management, and backups with tested recovery, all running quietly in the background. Issues get caught early, tickets get answered against defined SLAs, and your people get to focus on their actual work instead of fighting their tools.

A good managed IT services provider does more than close tickets. Prevvi operates as your outsourced IT support department: a security baseline comes standard (MFA, email and endpoint protection, and continuous monitoring), not as an upsell. Every ticket carries defined response and resolution targets, critical issues are triaged immediately, and you get straight answers instead of ticket-queue silence. That is the difference between reactive break-fix and a managed service provider (MSP) that owns the outcome.

Our managed IT services for small businesses and growing teams are built around how people actually work now: hybrid and remote. We design and manage cloud, network, and Microsoft 365 environments for performance and reliability wherever your team sits. And we work across the platforms your business already runs on (Microsoft Azure, Microsoft 365, AWS, Google Cloud, and Google Workspace), alongside security and backup tooling like SentinelOne, Proofpoint, and Keepit, and business systems such as Benchling, SAP, Oracle NetSuite, and Workday.

Prevvi is headquartered in Cambridge, MA. On-site IT support covers Cambridge and Greater Boston; remote support covers everywhere else. We work with life sciences and biotech companies, law firms, real estate firms, and finance teams, and we align your environment with the compliance standards those industries demand, including GxP, financial, and legal requirements. Where it makes sense, we also add practical AI and workflow automation, starting from a deep dive into your processes rather than a template.

What's included

Everything day-to-day IT needs

24/7 Monitoring & Alerting

Proactive monitoring catches and fixes issues before they become outages, often before you notice them.

Helpdesk & End-User Support

A responsive helpdesk with clear SLAs: defined response and resolution targets on every ticket.

Patching & Updates

Operating systems and applications kept current on a disciplined schedule that never disrupts the workday.

Endpoint & Device Management

Laptops, desktops, and mobile devices provisioned, secured, and managed across every location.

Backup & Recovery

Reliable backups and tested recovery planning, so data loss never becomes a business loss.

Security Baseline

MFA, email and endpoint protection, and continuous monitoring come standard, not as an upsell.

How it works

How onboarding works

  1. Assess your environment

    We start with a free assessment of your current setup: infrastructure, endpoints, security posture, backups, and how your team actually uses IT day to day.

  2. Document and prioritize the gaps

    You get a clear, written picture of what works, what does not, and what to fix first, prioritized by risk and impact, in plain English.

  3. Transition with clear milestones

    We take over operations in planned stages with clear milestones and zero-surprise communication. Most teams are fully onboarded without disruption.

  4. Run and keep improving

    From day one you are covered by 24/7 monitoring, a helpdesk with SLAs, patching, device management, and tested backups, and we keep tightening the environment as your business changes.

Why teams switch to Prevvi

  • Proactive, not reactive. Critical issues are triaged immediately, and monitoring means most problems are fixed before they reach your team.
  • Clear SLAs, honest communication. Every client gets defined response and resolution targets, and straight answers, not ticket-queue silence.
  • Onboarding without disruption. We start with an assessment of your environment, document and prioritize the gaps, then transition you over with clear milestones. Most teams are fully onboarded without disruption.
FAQ

Managed IT Services: common questions

Pricing is scoped per environment after a free assessment. The number of users, devices, and locations (plus any compliance requirements) shapes the engagement, so we assess first, document what you actually need, and quote against that.

Prevvi's managed IT services include 24/7 monitoring and alerting, a helpdesk with defined response and resolution SLAs, patching and updates, endpoint and device management, and backup with tested recovery. A security baseline (MFA, email and endpoint protection, and continuous monitoring) comes standard.

Either. The engagement is flexible. Some clients hand us their IT end to end as a fully outsourced IT support department; others keep internal staff and bring us in to cover monitoring, helpdesk, security, or specific projects. The assessment defines the split so responsibilities are clear from day one.

Every client gets defined response and resolution SLAs on every ticket. Critical issues are triaged immediately, and because we monitor around the clock, many problems are caught and fixed before your team even notices them.

Yes. We design and manage cloud, network, and Microsoft 365 environments built for hybrid and fully remote teams, with device management and backups across every location. On-site support covers Cambridge and Greater Boston; remote support covers everywhere.

The security baseline is standard, not an upsell: MFA, email and endpoint protection, and continuous monitoring are part of every managed IT engagement. For deeper needs (compliance alignment, recovery planning, broader data protection), see our cybersecurity service.
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Ready to hand off your IT?

Book a free assessment of your environment; we will document the gaps and show you exactly what better looks like.

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