Services

Managed IT Services

Your technology, run end to end — 24/7 monitoring, helpdesk, patching, and device management with clear SLAs, so your team stays productive while we keep the systems stable and secure.

What's included

Everything day-to-day IT needs

24/7 Monitoring & Alerting

Proactive monitoring catches and fixes issues before they become outages — often before you notice them.

Helpdesk & End-User Support

A responsive helpdesk with clear SLAs — defined response and resolution targets on every ticket.

Patching & Updates

Operating systems and applications kept current on a disciplined schedule that never disrupts the workday.

Endpoint & Device Management

Laptops, desktops, and mobile devices provisioned, secured, and managed across every location.

Backup & Recovery

Reliable backups and tested recovery planning, so data loss never becomes a business loss.

Security Baseline

MFA, email and endpoint protection, and continuous monitoring come standard — not as an upsell.

Why teams switch to Prevvi

  • Proactive, not reactive. Critical issues are triaged immediately, and monitoring means most problems are fixed before they reach your team.
  • Clear SLAs, honest communication. Every client gets defined response and resolution targets — and straight answers, not ticket-queue silence.
  • Onboarding without disruption. We start with an assessment of your environment, document and prioritise the gaps, then transition you over with clear milestones. Most teams are fully onboarded without disruption.

Ready to hand off your IT?

Book a free assessment of your environment — we will document the gaps and show you exactly what better looks like.