Services

Managed IT Services in Cambridge, MA

Our headquarters is at 1 Mifflin Pl in Harvard Square, so an engineer can walk to offices nearby. For Kendall Square biotech teams, labs, and startups, we keep IT steady while the company grows.

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Overview

Managed IT from the team based in Harvard Square

Most providers treat Cambridge as one more stop on a service map. For Prevvi it is home. The engineers who answer your tickets work from the Harvard Square office, so a Cambridge team that needs someone in the room gets a person a short trip away, not one dispatched from across the region. That short trip takes in Harvard Square, Central Square, Porter Square, Kendall Square, and East Cambridge, and a drive reaches Somerville, Arlington, and Watertown.

Kendall Square shapes much of what a Cambridge managed IT provider is asked to do. Biotech companies and early-stage startups there grow in bursts: a funding round, a handful of new hires on one Monday, a second floor of lab space. IT that was fine for a small group strains quickly under a larger one. We built our service for that. Laptops and accounts are set up from a standard recipe, access follows each role, and monitoring and patching reach every new device from the day it joins.

Regulated science adds GxP expectations. Where a company works under them, Prevvi supports them: changes to systems are planned, written down, and traceable, access is limited to those who need it, and backups are tested. Clinical-stage companies that hold protected health information fall under the HIPAA Security Rule, and Prevvi aligns the environment with it in the same way. That is alignment support, not a certificate. Prevvi does not validate systems or make a lab compliant, and your quality team keeps ownership of validation and sign-off.

What's included

What managed IT covers for Cambridge labs and offices

Lab and office endpoints

Bench computers, shared workstations, and staff laptops are enrolled, protected, and updated on a documented schedule, with instrument machines changed only in windows the lab agrees to.

Research data kept safe

Data sits on shared drives, instrument PCs, and cloud storage. We back it up, control who can reach it, and rehearse restores so a failed disk does not erase an experiment.

Cloud and Microsoft 365

Cloud accounts and Microsoft 365 are set up with access roles and activity logs, and written up well enough for a new engineer or an assessor to follow.

Change records for GxP work

Updates, access changes, and configuration edits are recorded as they happen, which supports the documentation habits that regulated work expects. Those records also help us answer the security questionnaires that insurers and customers send.

A helpdesk close to home

Scientists and founders reach a person who knows their setup, and the helpdesk is staffed day and night while monitoring covers every hour too. Our median first response is 15 minutes: the midpoint across our tickets, and not a promise for each request.

Automation where it earns its place

We study how your team really works, then add workflow automation to onboarding, requests, and reporting, shaped around your own routines and not a stock template.

How it works

How we take on a Cambridge team

  1. Walk the space

    We visit the office and the lab, meet the people who rely on the systems, and list what runs where: devices, instruments, cloud accounts, and vendors.

  2. Mark what is regulated

    With your quality or operations lead we separate the systems that fall under GxP expectations from those that do not, so the extra care goes where it matters.

  3. Write the plan

    Findings, priorities, and proposed controls go into one plain-language document, which we review with you before any work starts.

  4. Move in stages

    Protection and monitoring are switched on first, then the helpdesk, then the lab systems on dates chosen to avoid experiments in progress.

  5. Grow with the team

    As headcount and floor space grow, new people pick up the same setup steps and access rules by routine, and nothing is rebuilt each time.

Why Cambridge teams choose a neighbor

  • Close enough to visit. The Red Line links Harvard, Central, Kendall/MIT, and Porter stations, so reaching a Cambridge office from our door is simple whether the job is a dead laptop or a new bench.
  • Regulated work handled with care. We support your quality team with planned changes and written records, and we leave validation and sign-off to the people accountable for them.
  • Built for fast growth. Device setup, access reviews, and onboarding follow a routine, so adding a person or a bench becomes a ticket rather than a project.
FAQ

Managed IT Services in Cambridge, MA: common questions

A managed IT provider runs the computers, accounts, and networks a lab depends on, so scientists can spend their time at the bench. That covers office laptops and instrument machines, shared data stores, cloud and Microsoft 365 accounts, backups, and a helpdesk to call. The provider also keeps written records of changes, which regulated work expects.

We quote after looking, not before. A small startup and a lab with a fleet of instruments need different things, so a free assessment comes first. Headcount, lab and instrument systems, cloud accounts, and regulated work such as GxP all shape the figure, and the quote lists what each part covers.

It means running IT with the habits regulated work expects: planned changes, access limited to the people who need it, written records of what changed and when, and recoverable backups. Prevvi supports and aligns an environment with those expectations. We do not certify a lab or validate systems, and your quality team keeps responsibility for both.

Yes. Instrument computers, shared workstations, and lab data stores each get a plan that fits how the lab operates. Updates to instrument machines are scheduled with the people running them so an experiment is not interrupted, and we support teams that use Benchling and similar platforms.

Backups are copied off site and restores are rehearsed, so recovery is a procedure we have practiced. Access is limited to the people who need each data set. Changes to instrument PCs, including updates and network isolation, happen only in windows the lab agrees to, so a patch never lands mid-run. Email filtering and protection software on each laptop cover the usual way attackers get in.

It applies when a company owns or licenses personal data on Massachusetts residents, which includes staff records and any participant or customer details the company keeps. The regulation expects a written information security program (WISP) and safeguards such as encryption on laptops and in transit, access controls, monitoring, patching, and training. Prevvi aligns the environment with those safeguards and helps keep the WISP current. Company leadership owns the program, and counsel answers questions about the law.

The pace depends on how many people and devices are involved and how much needs fixing first. After the assessment we agree a schedule with you, and new-hire setup, the helpdesk, and security protection usually come first so the team can work while the rest follows.

Both. Most requests are solved remotely because that is quicker. Our office is at 1 Mifflin Pl in Harvard Square, so when a task needs hands, an engineer comes to you. Teams outside Cambridge receive the same remote service.

Every account needs a second sign-in step, laptops run protection software and receive updates on a schedule, email is filtered, and our team watches alerts around the clock. Because the same controls follow the person, a laptop at a kitchen table is covered like one at the office.
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Meet the team behind the Harvard Square office

Book a free assessment. We will review your lab and office environment, write up what we find, and explain how managed IT would work as your team grows.

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