Services

Managed IT Services in Boston

Headquartered in Cambridge, Prevvi runs IT end to end for Boston offices. This page covers what the service includes, how the agreement is written, how onboarding runs, and how the price is worked out.

Book a free assessment All services
Overview

What to ask a managed IT provider in Boston

Choosing a managed IT provider means reading proposals that all sound alike. What separates them is the detail: which services are covered, how the agreement defines a response, what the move-over looks like, and what the price depends on.

Prevvi is headquartered in Cambridge, and Boston teams are among the offices we run IT for. Under a managed arrangement we take over the daily work: watching devices and servers, working the helpdesk queue, keeping software patched, managing laptops and phones, and backing data up, with restores we rehearse. Security is part of the package, not a separate purchase. Every account asks for a second sign-in step, email is filtered before it reaches an inbox, each laptop runs protection software, and we watch alerts around the clock.

The Boston business mix shapes the work. Finance and legal offices downtown and in Back Bay hold confidential client records, so access control and recovery get the closest attention. Around Longwood, medical practices and research groups handle protected health information, and we align their environments with the safeguards of the HIPAA Security Rule, and the practice keeps its own responsibilities under that rule. An engineer travels in from Cambridge when a job needs hands. Visits reach the Seaport and Back Bay, and the drive extends to Brookline, Quincy, and Newton.

What's included

What is included in a Boston managed IT agreement

Monitoring that never sleeps

Servers, laptops, and network gear report their health continuously. Alerts reach an engineer day or night, and most faults are repaired before anyone on your team sees a symptom. The helpdesk is staffed through every hour as well, so a late call gets an engineer and not a voicemail greeting.

A helpdesk with written targets

Each ticket is logged with a target for the first reply and another for the fix. Anything that halts work is handled first, and the person who asked gets updates until the ticket closes. A firm with one internal IT person can run this co-managed, with that person setting priorities and our team working the queue beside them.

Patching on a schedule

Operating systems, business applications, and firewalls are updated in planned windows outside working hours, with a record of what changed and when.

Devices from box to retirement

New laptops arrive configured and ready to sign in, leavers lose access promptly, and a lost device can be locked remotely.

Backups that get restored

Copies of your data are kept off site, and restores are rehearsed on a schedule, so you learn that recovery works before the day you need it.

Security in the base service

A second sign-in step on every account, filtered email, protection software on each endpoint, and constant watching are written into the agreement itself, not offered as priced options.

How it works

How onboarding runs, in stages

  1. Discovery call and walkthrough

    We meet your leadership and whoever handles IT today, then tour the setup together: offices, devices, accounts, cloud tenants, and the tools you pay for.

  2. Written findings

    The free assessment ends with a short report that ranks what we found by risk. We review it with you before drawing up any proposal.

  3. Agreement and service levels

    The proposal names what is covered, the first-reply and fix targets for each priority of ticket, who is responsible for what, and how the arrangement can end.

  4. Staged handover

    Monitoring and protection tools go on first, then the helpdesk takes over, then the remaining admin work moves across one area at a time, so the cutover never lands on a single day.

How to compare providers fairly

  • Service levels you can check. Every priority level has a target for the first reply and another for the fix, stated in the agreement. Misses show up in the ticket history, so you are not taking our word for it.
  • A price that follows your environment. The quote reflects what you actually run, so it leaves out services you do not need, and it moves when your environment does.
  • One team for the whole stack. Email, devices, network, cloud, and security sit with the same people, so a problem that crosses two of them does not bounce between vendors.
FAQ

Managed IT Services in Boston: common questions

Managed IT services hand the running of your technology to an outside team under a written agreement. The team watches systems, answers the helpdesk, applies updates, looks after devices, and keeps backups, so problems are dealt with before they interrupt work. The agreement says what is covered and how quickly we respond.

At minimum: monitoring, a helpdesk, patching, device management, backups with rehearsed restores, and the security basics, plus a named owner for each. It should also say how tickets are prioritized, what the targets are, what counts as a project outside the agreement, and how either side can end it.

Each ticket priority carries a target for the first reply and a target for the fix, written into the agreement. We report against them, and when one is missed we explain why and what changes. Critical issues, meaning anything that stops people working, are handled ahead of routine requests.

We quote after a free assessment, because the work depends on your environment and not on a rate card. Headcount, device count, how many offices you run, the cloud platforms in use, and compliance needs such as HIPAA all move the figure. A flat published rate would hide those differences, so we price the work you actually need.

It depends on how many people you have, what the hire would actually cover, and what your environment needs. One employee brings one set of skills and is away on vacation and sick days, while a managed team spreads skills and hours across many people. A firm with a complicated environment may still want its own person, with us working alongside. We compare the options with you during the assessment, using your setup and not a rule of thumb.

The timeline depends on the size and condition of the environment, and we agree it with you after the assessment. Work happens in stages, with the riskiest gaps first and any change that could interrupt people scheduled outside working hours, so the team keeps working throughout.

Yes. Firms downtown and in Back Bay carry duties to clients, regulators, and insurers. We tighten access control, protect email, keep backups that can be restored, and document the setup. We support your obligations and do not take them over.

Massachusetts has its own rule for personal data, 201 CMR 17.00, titled Standards for the Protection of Personal Information of Residents of the Commonwealth. A business holding such data about a resident needs a written information security program (WISP) and specific technical controls: encrypted laptops and transmissions, restricted access, monitoring, current patches, and trained staff. We build those controls into the managed environment and help maintain the WISP as the company changes. That aligns the setup with the regulation. It does not make a company compliant by itself, and legal advice comes from counsel.

Yes. Offices that handle protected health information have to follow the HIPAA Security Rule, and we bring the environment in line with its safeguards through access control, monitoring, backups, and written procedures. That supports the practice in meeting its duties. It is not a certification, and Prevvi does not certify anyone.
Related

Explore related pages

Comparing managed IT providers in Boston?

Book a free assessment. We will return a written view of your environment, the agreement we would propose, and how the price was worked out, so you can set it beside the other proposals.

Book a free assessment Read the FAQ